I wanna start off and say their customer service is superb! They went above and beyond for me! The concerns I had was, as soon as this hair was installed I experienced severe itchiness. One of their claims on the website is irritation and alkaline free which is something I liked. I was disappointed on how itchy this hair was and I had to apply braid spray to relieve that itch. Also noticed the hair is unraveling at the cornrow base and it’s been a few weeks! All in all 3/5, great color and great service! If you have a sensitive scalp like me I would take precautions in buying the hair.