FAQs

Product FAQs

1. Are you black owned?

We are black woman-owned, and proudly so!

2. What makes your crochet faux locs different from the other ones on the market?

Nubia's Crown was initially created because of how hard it was to find crochet faux locs that were long-lasting, natural-looking, lightweight and also affordable. Our locs collection are curated using the most lightweight and premium synthetic fibers, allowing the extensions to be completely tension-free, reusable and extremely easy to install. One of our core brand values is convenience - getting your hair done shouldn't be painful, timely or unpleasant and we are here to put a stop to that! Not only this, but we recognised that there was a void in the hair industry for personable customer service - which is why we are ALWAYS available for a chat if you need any product advice or have any questions! Please email us or send us a DM on Instagram and we will get back to you within 24 hours.

3. I love the hair, and want it to last as long as possible! How do I maintain it?

One of the main benefits of our crochet extensions are how low maintenance they are. A satin scarf, bonnet or pillowcase can help the longevity of it and also it is important to oil your scalp to make sure your natural hair is thriving too!

4. How do I install the hair?

You can find some installation tutorials here:

https://www.youtube.com/watch?v=sZAQVV136qA&ab_channel=Alexandra

https://www.youtube.com/watch?v=FV43irGUdD8&t=31s&ab_channel=YaaYaa

Alternatively, if you would rather not install it yourself you can find some UK based hairstylists in our directory here.

4. How do I stay up to date with your latest arrivals and offers?

Join the family by subscribing to our newsletter or follow us on Instagram.

 

For specific product FAQs, please view the individual product pages! You can browse here.

 

Store FAQs

1. Where are you located?

We are based in the UK, however we ship worldwide and love having a global customer base. We partner with some of the best couriers to ensure you receive your order intact and on time, no matter where you're located.

2. How do I amend an order that I've already placed?

We aim to process orders as soon as possible after they are placed, which means we are unable to make amendments to orders that are already placed. Please make sure you have double checked that you have selected the correct items, and that you have entered the correct shipping address.

3. What is the return policy?

Please click here to view our full return/exchange policy.

4. When will I receive my order?

United Kingdom: 2-3 working days

Europe: 7-9 working days

USA & Canada: 7 - 9 working days

Rest of World: 7-9 working days.

 *Please note, we do not offer next day delivery at this time.

5. What do I do if I never received my order?

In the unlikely case that this happens, please email us at info@nubiascrown or DM us on Instagram @nubiascrown, stating your order number. We are always happy to help and will respond within 24 hours.

5. I'm interested in stocking your products, how do I go about this?

Please email the following information to sales@nubiascrown.com

  • Your business name
  • Your name
  • Products you are interested in

 

For any other questions or queries, or if you'd even like some advice when it comes to purchasing your products - please do not hesitate to email us at info@nubiascrown.com. We want you to have the best possible shopping experience and are here to help in any way you need.